Who is behind Bureau Benjamin?

It is simply the designer Benjamin Guedj, who offers for the first time, for purchase, all of his creations from his dream world that existed only virtually until now.

How are Bureau Benjamin creations made?

Each creation comes from the imagination of Benjamin Guedj. These objects of desire come from the different visuals he proposes under his pseudonym @oursroux. All creations are made in small quantities. Depending on the know-how required for the realization of the different elements, we call upon the most technical and qualitative specialists from all over the world. This handmade production requires a longer creation time which is a guarantee of quality and responsibility.

Will there be more designs available?

New products will regularly be added to the Bureau Benjamin catalogue. Stay tuned!

Is the shop secure?

All transactions made on the site are highly secure. Furthermore, Bureau Benjamin undertakes not to keep your bank details. Finally, we reinforce the security of payments thanks to the 3D Secure system for Visa, Mastercard and American Express cards that are equipped with it. An additional step takes place at the time of payment, allowing the identity of the cardholder to be verified and the transaction to be validated.
As each bank has its own authentication system, we invite you to contact your bank directly if you have any questions about your 3D Secure code.

How do I track the delivery of my order?

When your order is shipped, you will receive an email with the tracking number of your package

How do I make a return?

You have a legal withdrawal period of 14 days from the date of receipt of your package to inform us of your intention. Please send this request to contact@bureaubenjamin.com .
The product must not have been used, modified or damaged. It must be returned in its original packaging. Any return that does not conform or is unsuitable for resale (damaged, spoiled, used or soiled) will be rejected and the parts will be sent back to you.
Any request for a return (including an exchange) must be declared in advance by e-mail to contact@bureaubenjamin.com . Please also specify the method of refund chosen (Exchange, Credit valid on the site or Refund).
Once this request has been accepted, we will tell you how to return your package. Whatever the type of return, the item must be returned in its original packaging along with proof of purchase.
Returns are now free in France, and we will provide you with a prepaid Colissimo label by email after your return request has been accepted.

What do I do if my parcel is lost?

We invite you to contact our Customer Service by e-mail via contact@bureaubenjamin.com indicating your order number. We will do our best to find a solution as soon as possible.